One-to-one video
From a product page or a live show, customers talk to an advisor, right now or by appointment, and add to cart without hanging up.
More than 2,000 live shows streamed with Caast. If you already run them, video advice uses the same script.
These retailers already sell live with Caast
In the product sheet of a Caast live, replay or short, the “Talk to an expert” link opens the call. The advisor sees where the customer came from and the product they were watching.
The products shown in a live are the ones the advisor sends into the call.
Add to cart goes through the same integration as your lives.
Sales from calls join your Caast statistics, broken down by source.
A real example: 18 Prolians stores connected to a live show. Read the case study
Watch a call, then go through each screen, step by step, without leaving an email. The customer controls their camera, the advisor has the catalog at hand, and head office sees what every call brings in.
Example data
Example data
Example data
Example data
Example data
Example data
Direct sale: the customer buys a product sent during the call. Assisted sale: they order within 7 days after the call. This window is configurable.
Video, compositions and screenshots of the real product, on a fictional demo store, with example data. The calendar and booking screens still show the French interface.
As soon as it opens, the widget offers both: talk to an advisor now, or book a slot.
For the question that holds up a purchase, while the customer is on the product page.
For purchases that take planning: a bike, a kitchen, a full set of gear.
Before one-to-one calls, our customers already advise their own customers live, during their shows. The results below come from live shows, not from one-to-one calls.
Live show result
18 Prolians stores connected live, with trained teams on hand to support customers throughout the broadcast.
About a live show
« It’s a channel that lets us recreate the in-store experience online: personalised advice, product demonstration, human connection. »
Not enough sales associates available at certain times? Your customers talk to our advisors at the Lille studio, like Mathurin, our tech expert. They take the hours and topics you give them.
Already a Caast customer? One-to-one is switched on from the admin, with no new integration: the script is already in place.
Indicative timings: we set the schedule with you during the demo.
data-caast-one="now" to call, "book" to book, with data-caast-one-product and data-caast-one-topic.one_to_one: true in window.caastSettings, the launcher also appears on pages without a live.caastEmitter('track', …) is already on your order confirmation page. Add order_id: a reloaded order is only counted once. A purchase within 7 days after a call is attributed to it.caast.on('onOneToOne…') events for your analytics, an API for appointments and sessions, and signed webhooks for your systems.On a product page
<button
data-caast-one="now"
data-caast-one-product="REF-12345"
data-caast-one-topic="201">
Talk to an expert
</button>From your code
// Book this product
caast.oneToOne({
action: 'book',
productRef: 'REF-12345'
})
caast.on('onOneToOneStart', (e) => {
/* your analytics */
})Order confirmation page, already in place
caastEmitter('track', {
order_id: 'CMD-48211',
total: 34.99,
products: [{
id: 'REF-12345',
quantity: 1,
price: 34.99
}]
})Signed webhooks
appointment.created appointment.rescheduled
appointment.cancelled session.ended
purchase.attributed
X-Caast-Signature: sha256=…Your customers install nothing: the call opens in their browser, on your site. On your side, if the caast.js script from your lives is already in place, the service is switched on from the Caast admin. If not, it is that same script, added once.
For a brand already running Caast, the service is switched on the same day from the admin, with no development. Otherwise, allow 1 to 2 weeks to add the caast.js script and connect the cart and sales tracking. Then come 1 to 2 days of setup (about a week with your IT team if your advisors sign in through SSO), half a day of training per team and a pilot of 4 to 6 weeks. These timings are indicative: we set the schedule together during the demo.
No. They choose chat, audio or video and can switch at any time. Their camera stays off until they turn it on. They always see their advisor, who is on audio and video.
Yes, on both sides. The customer calls from their phone or computer. The advisor works on a computer, tablet or phone, and can move the call from their desk to their phone to show a product on the shop floor.
The advisor sends the product card into the call. The customer picks a size or color and adds to cart without hanging up. The item goes into your own cart, using the setup already in place for your lives. The customer keeps shopping without dropping the call, and checkout opens full page, on your own site.
They can follow the customer’s journey live, and the customer is informed: the page viewed, the product looked at, items added to cart. They only see the customer’s screen with explicit consent: what the customer types stays masked, private pages such as checkout or their account are paused, and the customer stops sharing in one tap. The advisor can point at something on the page, never take control. Nothing is recorded.
The dashboard tracks requests, answer rate, wait time, add to carts, orders, satisfaction and attributed revenue. A sale is direct when the customer buys a product sent during the call, and assisted when they order within 7 days after it; that window is configurable. Everything breaks down by store, advisor, topic and source.
It is hosted at OVHcloud, and web traffic goes through Cloudflare, which protects the service. Neither calls nor shared screens are recorded. You set how long personal data is kept and can erase a customer on request; aggregated statistics remain. Our DPA and security pack are sent on request.
You set the opening hours of each store and the availability of each advisor. When nobody is available, the customer books an appointment. If they wait too long in the queue, the widget offers a slot and keeps what they already entered.
Yes. Each advisor lists the languages they speak and receives the matching calls. The widget and the advisor console are available in six languages: French, English, Dutch, Spanish, German and Italian; the widget follows the language of your page. For another language, let’s discuss it during the demo.
Yes, through your company SSO, over SAML 2.0 or OIDC, included in the Enterprise plan. Accounts can be created and deactivated automatically through SCIM 2.0, and your directory groups set each advisor’s role, store and topics. Allow about a week of setup with your IT team. Without SSO, advisors sign in with a code sent by email, no password.
Pricing depends on your volume and organization: your own advisors, the Caast studio advisors, or both. Company SSO and SCIM account provisioning are included in the Enterprise plan. We send a quote after the demo.
In the demo, we run a call from the customer, advisor and head office side, then look at your organization: stores, hours, teams.
See a call in a demoNot ready yet? Watch a 26-second call, go through the product screens, or ask for our security pack at security@caast.tv.